WHO WE ARE

AND HOW WE DO IT

Charter Mercantile - Global Outsourcing and Debt Management

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07 3620 7500

About us... Charter Mercantile

 

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Charter Mercantile has over 30 years experience delivering leading debt collection strategies, and has built a strong reputation for client service excellence.

We continually look for ways to ensure the service we provide to our clients is in line with global trends through - increased cost savings, outstanding service delivery, and greater security and quality.
Charter Mercantile was established in 1986 by executive directors Steve Kiely and Simon Hunnisett, and has been providing collection and litigation services to small to medium enterprise, major corporates, government departments, utilities, and local councils.

The company has offices located in Brisbane and India, partnering with some of the world’s largest companies to maximise opportunities and cost efficiencies for our clients. Our unique and proven onshore/offshore collections model differentiates us from our competitors and delivers consistently higher liquidation rates.

COMPANY OWNERSHIP

Charter Mercantile is 100% Australian privately owned global outsourcing company specialising in debt management.

CLIENT VERTICALS

Charter Mercantile manages debt collections for many major banks and financial institutions, telecom companies, government and utilities, healthcare organisations and small to medium business in Australia.

CLIENT SATISFACTION

Charter Mercantile along with its international clients have continued to enjoy consistently improved results, quality, compliance, analytics and reporting whilst benefiting from a lower cost base.

ACDBA Code of Practice

REASONS TO UTILISE

Payment Card Industry Data Security Standard Payment Card Industry Data Security Standard accreditated. We are externally audited every year to ensure the highest level of protection for our clients data.
Onshore/Offshore solutions An onshore/offshore solution, managed in Australia with lower offshore cost base
Proven IT infrastructure Proven IT infrastructure
Australian managed reporting and client relationships All reporting and client relationships managed in Australia
Six Sigma Quality Assurance Method Six Sigma Quality Assurance Methodology
Digital call monitoring Digital call monitoring and recording on a daily basis and downloadable from our website. Reports exported to Excel direct from your browser.
Australian PCI DSS compliant server storage All data remains in Australia on our PCI DSS compliant server
Full client access to review accounts and run reports Full client internet access to review accounts and run reports