Back Office Support
|
Services include;
|
- Data entry
- Transcription
- Payment Processing
- Reference checking
- Credit Checking
- Credit application verification
|
| Hot Transfers |
| Maximize your Staff Utilisation & Productivity |
- Offshore Staff deployed to validate numbers and identify right party connects
- Only right party connects transferred to your collectors for maximum productivity gain
- Spend little or nothing on software or hardware – with our hosted solution
- Full time, 100% dedicated and experienced collectors for your business
- Strict adherence to OFT regulatory guidelines and legislation and privacy guidelines to ensure 100% compliance
- Custom and Standard Reports that communicate performance in a timely manner
- Flexible pricing model – FTE or Outcome based
|
| Case study indicates the increase in productivity |
Client using HOT
Transfer Model |
Before Implementation |
After Implementation |
Increase in # Accounts
Worked in % |
Client 1
Client 2
Client 3
Client 4 |
78
295.8
1259.8
516.4 |
214
857.4
1958
750.08 |
174.35%
189.85%
55.45%
45.25% |
| Average |
537.5 |
944.87 |
75.78% |
|
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