Working with you

& your customers

to achieve high performance and quality
is what we do...

Charter Mercantile - Global Outsourcing and Debt Management

Call us now on

07 3620 7500

Compliance

 

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Charter Mercantile’s commitment to effective compliance and risk management ensures that the service we offer to our clients is of the highest standard.  We are fully compliant with all applicable state and federal legislation, industry codes of conduct and industry best practices of the countries we operate in. Click here to view

Quality Assurance

We are accredited under Professional Practices Management System (PPMS), a collection industry specific quality assurance program. All Charter's quality systems, policies and processes are designed to provide optimum service to our business partners and to reduce the risk of unsatisfactory outcomes. Our innovative approach ensures consistent service from an organisation committed to continuous improvement.

Data Security

We are Payment Card Industry Data Security Standard  (PCI DSS) accredited.  Charter Mercantile invested considerable resources in achieving PCI DSS accreditation because we recognise that data security is a major concern for companies and consumers world wide.  PCI DSS accreditation includes regular external audits and enables us to provide highest level of protection for our clients’ data.

Industry Memberships

Charter Mercantile is a member of industry bodies and professional associations to ensure we are up to date with, and involved with, the development of professionalism and integrity within the debt recovery industry.  Memberships include:
Institute of Mercantile Agents Limited (IMA)
Australian Collectors and Debt Buyers Association (ACDBA)
Australian Institute of Credit Management (AICM)

QLD Commercial Agent License

Issued under the Property Agents and Motor Dealers Act 2000
License number: 1403448

NSW Master License

Issued under the Commercial Agents and Private Inquiry Act 2004
License number: 409359326

ACDBA Code of Practice

REASONS TO UTILISE

Payment Card Industry Data Security Standard Payment Card Industry Data Security Standard accreditated. We are externally audited every year to ensure the highest level of protection for our clients data.
Onshore/Offshore solutions An onshore/offshore solution, managed in Australia with lower offshore cost base
Proven IT infrastructure Proven IT infrastructure
Australian managed reporting and client relationships All reporting and client relationships managed in Australia
Six Sigma Quality Assurance Method Six Sigma Quality Assurance Methodology
Digital call monitoring Digital call monitoring and recording on a daily basis and downloadable from our website. Reports exported to Excel direct from your browser.
Australian PCI DSS compliant server storage All data remains in Australia on our PCI DSS compliant server
Full client access to review accounts and run reports Full client internet access to review accounts and run reports