Working with you

& your customers

to achieve high performance and quality
is what we do...

Charter Mercantile - Global Outsourcing and Debt Management

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07 3620 7500

Executive Team

 

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Steve Kiely

Steve Kiely

Executive Director

Steve Kiely Co-Founded Charter Mercantile in the year 1986 along with Simon Hunnisett. Steve is based in Sydney and the UK and oversees the business Development, Marketing, Client Relations and Operations for the Charter Mercantile Group. Steve Kiely is a Member of the Institute of Credit Management and is a Justice of the Peace.

 

Simon Hunnisett

Simon Hunnisett

Executive Director

Mr.Simon Hunnisett Co-Founded Charter Mercantile in the year 1986 along with Steve Kiely. Simon looks after the Business Operations and lends his expertise in the IT field . His contributions has been very crucial in developing COSMOS (Collection Software System). Simon is Based in Brisbane, Queensland and is a Member of the Institute of Credit Management and is a Justice of the Peace.

 

Gary Thorley

Gary Thorley

Operations Manager

Gary has been with Charter Mercantile for the past 18 years and has over 3 decades of experience in the Collections Industry. Gary was part of the core team that was responsible for setting up Charter BPO India Operations. He is responsible for the day to day operations of Charter's Offices across Australia

 

Sachit Rajan

Sachit Rajan

Business Head

Sachit looks after Charter's offshore operations and has played a crucial role in the start up and development of the onshore / offshore delivery capability for the company. In his current capacity as Business Head, Sachit looks after the complete offshore operations for Charter.

 

REASONS TO UTILISE

Payment Card Industry Data Security Standard Payment Card Industry Data Security Standard accreditated. We are externally audited every year to ensure the highest level of protection for our clients data.
Onshore/Offshore solutions An onshore/offshore solution, managed in Australia with lower offshore cost base
Proven IT infrastructure Proven IT infrastructure
Australian managed reporting and client relationships All reporting and client relationships managed in Australia
Six Sigma Quality Assurance Method Six Sigma Quality Assurance Methodology
Digital call monitoring Digital call monitoring and recording on a daily basis and downloadable from our website. Reports exported to Excel direct from your browser.
Australian PCI DSS compliant server storage All data remains in Australia on our PCI DSS compliant server
Full client access to review accounts and run reports Full client internet access to review accounts and run reports