Working with you

& your customers

to achieve high performance and quality
is what we do...

Charter Mercantile - Global Outsourcing and Debt Management

Call us now on

07 3620 7500

Mission Statement

 

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Value Statements

Charter has a determined resolve to conduct our dealings with compliance, integrity and transparency. This is achieved predominately through a company culture of sound ethics, supported by a working system of checks and balances. A Risk Management doctrine that is driven by certified best practices is a cornerstone of our management structure. Our own Brand name is just as important as that of our valued clients.

A Continued Quest For Quality In Everything We Do:

The Charter Quality/Compliance System is a program designed for the Charter Group as a whole. This ensures our clients and ourselves that our services are consistently reliable and are delivered in accordance with client requirements and all relevant statutory requirements. This is achieved by processes such as internal compliance audits and requires operating instructions and procedures to be adhered to, for aspects of work undertaken by CMA employees. All Charter's quality systems, policies and processes are designed to provide optimum service to clients and to reduce the risk of unsatisfactory outcomes. Charter offers services of high-quality that have outstanding value for price and that are flexible, functional and responsive to its clients.

Social & Community

Charter Mercantile has a determined resolve to conduct our dealings with compliance, integrity and transparency along with this Charter has a dedicated commitment and a long history of supporting the communities were our people live and work.
Charter has continued to establish and support schools for children in under developed communities along with offering financial support to projects that assist with food and shelter to those in need.

Charters management regularly visits these communities to offer personal support and assistance.

REASONS TO UTILISE

Payment Card Industry Data Security Standard Payment Card Industry Data Security Standard accreditated. We are externally audited every year to ensure the highest level of protection for our clients data.
Onshore/Offshore solutions An onshore/offshore solution, managed in Australia with lower offshore cost base
Proven IT infrastructure Proven IT infrastructure
Australian managed reporting and client relationships All reporting and client relationships managed in Australia
Six Sigma Quality Assurance Method Six Sigma Quality Assurance Methodology
Digital call monitoring Digital call monitoring and recording on a daily basis and downloadable from our website. Reports exported to Excel direct from your browser.
Australian PCI DSS compliant server storage All data remains in Australia on our PCI DSS compliant server
Full client access to review accounts and run reports Full client internet access to review accounts and run reports