Charter Mercantile - Global Outsourcing and Debt Management

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Charter Mercantile practices in all the key debt recovery markets including:

Banking & Finance

Credit management is at the core of what we do at Charter Mercantile; backed by an experienced team with proven success and advanced technology and data intelligence, we are in a strong position to look after the portfolios of banking and financial institutions from origination to full recovery.

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Commercial

For over 27 years, our proven collection techniques have helped small to large businesses from retail, medical, professional to trade services and commercial clients.

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Government

Since 1986, Charter Mercantile has been providing collection and litigation services to Government Departments and Councils. Our operational model is built around our sophisticated technology platform and data intelligence, which is attuned to the needs, requirements and collection styles appropriate to our public sector customers, Government agencies and Local Government.

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Utilities

Our competitive edge is based on providing fast, fact-based decisions on customer risk, especially when it involves large volume customer contact within the Electricity, Gas and Water industry.

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Telecommunications

The telecommunications industry experiences a high level of customer delinquency compared to other industries, which results in operators facing escalating write-off amounts.

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REASONS TO UTILISE

Payment Card Industry Data Security Standard Payment Card Industry Data Security Standard accreditated. We are externally audited every year to ensure the highest level of protection for our clients data.
Onshore/Offshore solutions An onshore/offshore solution, managed in Australia with lower offshore cost base
Proven IT infrastructure Proven IT infrastructure
Australian managed reporting and client relationships All reporting and client relationships managed in Australia
Six Sigma Quality Assurance Method Six Sigma Quality Assurance Methodology
Digital call monitoring Digital call monitoring and recording on a daily basis and downloadable from our website. Reports exported to Excel direct from your browser.
Australian PCI DSS compliant server storage All data remains in Australia on our PCI DSS compliant server
Full client access to review accounts and run reports Full client internet access to review accounts and run reports