Charter Mercantile - Global Outsourcing and Debt Management

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Company Profile


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Charter Mercantile along with the Charter Mercantile group of companies has continued to enjoy solid growth since its executive directors Steve Kiely and Simon Hunnisett established the group in 1986.

Charter Mercantile remains a privately owned global outsourcing company specialising in debt management.

Today Charter Mercantile partners some of the world’s largest companies in their endeavour to maximise opportunity and become more cost efficient. Our unique and proven onshore / offshore collections model differentiates us from our competitors and delivers consistently higher liquidation rates. We continually look for ways to ensure the service we provide to clients is in line with global trends regarding compliance, service delivery, quality, security and price.

As a responsible and professional organisation, Charter Mercantile is an active member of the following industry bodies:

  • The Institute of Mercantile Agents Limited (IMA)
  • The Australian Collectors and Debt Buyers Association (ACDBA)
  • The Australian Institute of Credit Management (AICM)
  • The Australian Institute of Management (AIM)
  • Revenue Managers Association (RMA)
  • Credit and Investments Ombudsman (CIO)



Payment Card Industry Data Security Standard Payment Card Industry Data Security Standard accreditated. We are externally audited every year to ensure the highest level of protection for our clients data.
Onshore/Offshore solutions An onshore/offshore solution, managed in Australia with lower offshore cost base
Proven IT infrastructure Proven IT infrastructure
Australian managed reporting and client relationships All reporting and client relationships managed in Australia
Six Sigma Quality Assurance Method Six Sigma Quality Assurance Methodology
Digital call monitoring Digital call monitoring and recording on a daily basis and downloadable from our website. Reports exported to Excel direct from your browser.
Australian PCI DSS compliant server storage All data remains in Australia on our PCI DSS compliant server
Full client access to review accounts and run reports Full client internet access to review accounts and run reports