Working with you

& your customers

to achieve high performance and quality
is what we do...

Charter Mercantile - Global Outsourcing and Debt Management

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07 3620 7500

Legislation & Best Practice


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Charter Mercantile is fully compliant with all applicable State and Federal legislation, Industry Codes of Conduct and Industry Best Practices of respective countries that we operate. This includes the following:-

Charter Mercantile is certified as PCI-DSS v2.0 Compliant - View Certificate
The ACCC / ASIC Debt Collection Guidelines - Learn More
The Privacy Act 1988 - Australian Privacy Principles - Learn More
The Trade Practices Act 1974 – Sect 60 - Learn More
The Code of Banking Practice - Learn More
National Consumer Credit Protection Act - Learn More
Credit and Investments Ombudsman (CIO) - Learn More

Charter Mercantile is a Foundation Member of the Australian Collectors & Debt Buyers Association (ACDBA) having joined on 26 June 2009. As a member we commit to comply with the objectives, principles, and obligations set out in the code - ACDBA Code of Practice


Payment Card Industry Data Security Standard Payment Card Industry Data Security Standard accreditated. We are externally audited every year to ensure the highest level of protection for our clients data.
Onshore/Offshore solutions An onshore/offshore solution, managed in Australia with lower offshore cost base
Proven IT infrastructure Proven IT infrastructure
Australian managed reporting and client relationships All reporting and client relationships managed in Australia
Six Sigma Quality Assurance Method Six Sigma Quality Assurance Methodology
Digital call monitoring Digital call monitoring and recording on a daily basis and downloadable from our website. Reports exported to Excel direct from your browser.
Australian PCI DSS compliant server storage All data remains in Australia on our PCI DSS compliant server
Full client access to review accounts and run reports Full client internet access to review accounts and run reports