Charter BPO- INDIA
India is the largest provider of offshore programming with Kerala noted as having the highest density of science and technology personnel with a strategic location on the transnational trade corridor.Charter established an office at InfoPark in the city of Cochin as on 2004, located in the state of Kerala. InfoPark is placed in a pictures equips 100-acre campus in Cochin, the commercial capital of Kerala. Located 25 kilometers from the International Airport and 12 kilometers from the heart of the city, the Park is an idea destination for the IT industry, especially for ITEnabled Services (ITES) units.
FACTORS DRIVING THE OFFSHORE WAVE TO INDIA
- 30-50% cost reduction for off-shored process
- Proven IT Infrastructure
- Labor cost arbitrage, the reason for cost savings, likely to exist for the next 20-30 years
- Faster turn around time
-Time zone difference
-24 x 7 service
-Learning effect/specialization
- Learning curve effect given increased activity across companies and increased centralization within company
- 2 million students graduate each year, 25 million pools
- 122000 Engineers every years. 63000 in the US
- English speaking & Savvy
- Resources with experience of Industrial, Financial, and Legal Systems similar to the west
- Established methodologies and processes for better performance
- Well-defined quantity infallibility and process metrics
- Access the highly qualified skill professionals
-Time zone difference
-24 x 7 service
-Learning effect/specialization
Technology
Charter has developed and fully integrated its own collections software and Predictive Dialer utilizing the latest technology available. By developing systems in-house, Charter has many distinct advantages over its competitors
Charter India Off ice Pictures
Front Office
Operation Floor
Collectors
Tracers
Front Office
Operation Floor
Collectors
Tracers
Visit Our site - www.charterbpo.com