+61 7 3620 7500

WORKING WITH YOU & YOUR CUSTOMERS

to achieve high performance and quality is what we do...

COMPLIANCE

Charter Mercantile’s commitment to effective compliance and risk management ensures that the service we offer to our clients is of the highest standard. We are fully compliant with all applicable state and federal legislation, industry codes of conduct and industry best practices of the countries we operate in. Click here to view

QUALITY ASSURANCE

We are accredited under Professional Practices Management System (PPMS), a collection industry specific quality assurance program. All Charter’s quality systems, policies and processes are designed to provide optimum service to our business partners and to reduce the risk of unsatisfactory outcomes. Our innovative approach ensures consistent service from an organisation committed to continuous improvement.

DATA SECURITY

We are Payment Card Industry Data Security Standard (PCI DSS) accredited. Charter Mercantile invested considerable resources in achieving PCI DSS accreditation because we recognise that data security is a major concern for companies and consumers world wide. PCI DSS accreditation includes regular external audits and enables us to provide highest level of protection for our clients’ data.

INDUSTRY MEMBERSHIPS

Charter Mercantile is a member of industry bodies and professional associations to ensure we are up to date with, and involved with, the development of professionalism and integrity within the debt recovery industry. Memberships include:
Institute of Mercantile Agents Limited (IMA)
Australian Collectors and Debt Buyers Association (ACDBA)
Australian Institute of Credit Management (AICM)

QLD COMMERCIAL AGENT LICENSE

Issued under the Property Agents and Motor Dealers Act 2000
License number: 1403448

NSW MASTER LICENSE

Issued under the Commercial Agents and Private Inquiry Act 2004
License number: 409359326
ACDBA Code of Practice

REASONS TO UTILISE

Payment Card Industry Data Security Standard accreditated. We are externally audited every year to ensure the highest level of protection for our clients data.

An onshore/offshore solution, managed in Australia with lower offshore cost base

Proven IT infrastructure

All reporting and client relationships managed in Australia

Six Sigma Quality Assurance Methodology

All data remains in Australia on our PCI DSS compliant server

Full client internet access to review accounts and run reports

Charter Mercantile Pty Ltd

When it comes to receivables management, Charter Mercantile Pty Ltd is an outstanding performer.

OFFICES

Australia
+61 7 3620 7500