CUSTOMER SERVICES

CHARTER is a leader in the field of debt collection and first choice for many because in addition to providing traditional debt recovery services in commercial and consumer environments, we offer a variety of other valuable services:

Early stage collecting of delinquent (1-90days) and over limit accounts. A zero commission customer focused service, initiating courtesy reminders and requesting payment on behalf of organisations, freeing up valuable internal resources.

Learn More about 1st Party Collections

CHARTER has a large consumer finance and telecommunications client base due to its commitment to ongoing customisation and system design to align with Client requirements. Charter has developed a comprehensive Roll Rate Management (RRM) system that accurately tracks cycle dates to mitigate delinquency and write off.

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Negotiating settlements and long-term arrangements for banking customers that require assistance of a sensitive nature.

Learn More about Hardship & Sensitive Debt Recovery

The collection of Business-to-Business accounts rather than business to customer.

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Charter provides a commercially responsible litigation service along with insolvency portfolio management.

Learn More about Litigation & Insolvency Management