COMPLIANCE

At Charter Compliance is broadly classified under 3 groups


  • Statutory Compliance

    • Compliant with all statutory legislations such as The Federal Privacy Act and The Trade practices Act.
    Compliant with the guidelines of regulatory bodies such as the ACCC/ ASIC Debt collection guidelines, Uniform Consumer Credit Code, National Privacy Principles and The Banking Code of conduct.
  • Security compliance - Through the utilization of

    • Dedicated VLAN' s for each project.
    PGP Based data encryption for business e-mails.
    Dedicated Physical Space for each client.
    Restricted entry through Access Control
  • Service Level Compliance

    • Compliant with Client Service Level Agreements.
    Paramount importance is given to Client SLA Compliance and this is achieved through an ongoing process of training, monitoring, retraining and evaluation.
    Our internal compliance structures have been designed to ensure that all aspects of the collection process are managed in a manner that identifies any non-conformance that may affect our collection and compliance performance.
    Regular SOX Audits are part of our ongoing process to ensure the quality standard.