CUSTOMER IDENTIFICATION LOCATION
Comprising of a highly motivated and professional team, Charter has utilized this experience to offer an all-inclusive team of highly trained investigators whose purpose is the expedient and accurate identification of customers.
Through in-house techniques developed at Charter, the Trace Unit utilizes several types of On-Line database searches. This includes but not limited to:
- Electronic White Pages
- Acxiom/Sentricx
- Electronic Yellow Pages
- Land Data Property Ownership Database
- Australian Population Index Electoral Roll
- VEDA Advantage
- ABR - Australian Business Data
- Citec
- RP Data
Also FCS searches On-Line and validation of addresses is available when we first load an account into our COSMOS collection system. Our system cross matches suburbs and postcodes to verify the data and any anomalies are rejected for the load operator to view and correct where appropriate or forward for immediate skip action.
This has allowed Charter to:
- Readily identify inaccuracies and the quality of data referred
- Capture customer details accurately to enable efficient mail delivery
- Provide effective address management
Phone inquiries are also conducted on every matter to validate each result.
Searches are not strictly limited to individual customers. In the case of companies and businesses, the Trace Investigation Unit employs the resources of ASIC and searches for Australian Business Numbers. This information, employed with the in-house investigation techniques produce high quality results that leads to the location of customers.