Improved results – Experience has proven that the utilization of our unique onshore / offshore business model will deliver increased collections rates of up to 64%.

Reduction in Wage Cost – Enjoy the benefit of a 50% reduction in wage costs or double the size of your collections team utilizing the same budget.

Quality & Compliance - Charter Mercantile utilises the 6 sigma quality program together with PPMS ( Professional Practices Management System) – American Collectors Association. Due to the low cost resource Charter has the capability of applying 1 compliance officer for every 5 employees.

Analytics – Charter Mercantile has a dedicated MIS team that is capable of analysing data to ensure continued improvement in print analysis.

Reporting – You can enjoy the benefits of a tailored reporting system that is designed to supplement the services provided.

Communication – The onshore / offshore model provides for a local account manager committed to ensure your satisfaction.

Technology – Charter Mercantile has developed a proprietary accounts receivable collections software package known as “Cosmos”. This software is instrumental in the service delivery process and implements our agreed business rules and ensures compliance to statutory and regulatory regulation. Key features of the software include activity based costing measured by key performance indicators, online real time access, action controls. Cosmos is sold and distributed by Charter Mercantile subsidiary Real Business Software.