+61 7 3620 7500

WHO WE ARE AND HOW WE DO IT

ABOUT US… CHARTER MERCANTILE PTY LTD

Charter Mercantile Pty Ltd has over 30 years experience delivering leading debt collection strategies, and has built a strong reputation for client service excellence.

We continually look for ways to ensure the service we provide to our clients is in line with global trends through – increased cost savings, outstanding service delivery, and greater security and quality.
Charter Mercantile Pty Ltd was established in 1986 by executive directors Steve Kiely and Simon Hunnisett, and has been providing collection and litigation services to small to medium enterprise, major corporates, government departments, utilities, and local councils.

The company has offices located in Brisbane and India, partnering with some of the world’s largest companies to maximise opportunities and cost efficiencies for our clients. Our unique and proven onshore/offshore collections model differentiates us from our competitors and delivers consistently higher liquidation rates.

COMPANY OWNERSHIP

Charter Mercantile Pty Ltd is 100% Australian privately owned global outsourcing company specialising in debt management.

CLIENT VERTICALS

Charter Mercantile Pty Ltd manages debt collections for many major banks and financial institutions, telecom companies, government and utilities, healthcare organisations and small to medium business in Australia.

CLIENT SATISFACTION

Charter Mercantile Pty Ltd along with its international clients have continued to enjoy consistently improved results, quality, compliance, analytics and reporting whilst benefiting from a lower cost base.

ACDBA Code of Practice

REASONS TO UTILISE

Payment Card Industry Data Security Standard accreditated. We are externally audited every year to ensure the highest level of protection for our clients data.

An onshore/offshore solution, managed in Australia with lower offshore cost base

Proven IT infrastructure

All reporting and client relationships managed in Australia

Six Sigma Quality Assurance Methodology

All data remains in Australia on our PCI DSS compliant server

Full client internet access to review accounts and run reports

Charter Mercantile Pty Ltd

When it comes to receivables management, Charter Mercantile Pty Ltd is an outstanding performer.

OFFICES

Australia
+61 7 3620 7500