+61 7 3620 7500

WORKING WITH YOU & YOUR CUSTOMERS

to achieve high performance and quality is what we do...
Steve Kiely

Steve Kiely

Executive Director

Steve Kiely Co-Founded Charter Mercantile in the year 1986 along with Simon Hunnisett. Steve is based in Sydney and the UK and oversees the business Development, Marketing, Client Relations and Operations for the Charter Mercantile Group. Steve Kiely is a Member of the Institute of Credit Management and is a Justice of the Peace.

Simon Hunnisett

Simon Hunnisett

Executive Director

Mr.Simon Hunnisett Co-Founded Charter Mercantile in the year 1986 along with Steve Kiely. Simon looks after the Business Operations and lends his expertise in the IT field . His contributions has been very crucial in developing COSMOS (Collection Software System).

Gary Thorley

Gary Thorley

Operations Manager

Gary has been with Charter Mercantile for the past 20 years and has over 3 decades of experience in the Collections Industry. Gary was part of the core team that was responsible for setting up Charter BPO India Operations. He is responsible for the day to day operations of the Australian operation.

Sachit Rajan

Sachit Rajan

Business Head

Sachit looks after Charter’s offshore operations and has played a crucial role in the start up and development of the onshore / offshore delivery capability for the company. In his current capacity as Business Head, Sachit looks after the complete offshore operations for Charter.

REASONS TO UTILISE

Payment Card Industry Data Security Standard accreditated. We are externally audited every year to ensure the highest level of protection for our clients data.

An onshore/offshore solution, managed in Australia with lower offshore cost base

Proven IT infrastructure

All reporting and client relationships managed in Australia

Six Sigma Quality Assurance Methodology

All data remains in Australia on our PCI DSS compliant server

Full client internet access to review accounts and run reports

Charter Mercantile Pty Ltd

When it comes to receivables management, Charter Mercantile Pty Ltd is an outstanding performer.

OFFICES

Australia
+61 7 3620 7500