SELF SERVICE
We can help you to manage your account through our secured self-service options.
- View complete account history
- Check account balance
- Make payment and obtain receipt number
- View and accept available settlement offers
- Set-up recurring payment arrangement.
- Schedule email and / or SMS reminders.
How To Pay
By Phone
Contact us on 1300 554 564 to pay with your Debit or Credit card.
Direct Debit
Speak with our Solutions Team on 0736207557 to organise repayments by Direct Debit Agreement
I have been contacted by Charter Mercantile. What should I do?
You can use our SELF SERVICE portal to view complete account history, balance & make payment
Can I speak to someone about this matter?
You can speak to our experienced case managers on 1300 554 564 and they will help you with the best solutions for the balance.
I’m experiencing hardship, Can you help?
If you are experiencing financial hardship or other personal circumstances which are impacting your ability to resolve this matter, we are prepared to enrol you in our Hardship Assistance Programme. Please complete the details and our Hardship Case Manager will contact you shortly.
I want to set a payment plan for my outstanding balance.
You can use our SELF SERVICE portal to view complete account history, balance & get into a payment plan or contact us on 1300 554 546 & our experienced agents will help you.