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3RD PARTY COLLECTIONS
Charter has traditionally had a large consumer finance and telecommunications client base due to an ability to achieve outstanding collection results. Historically we have also assisted our clients in reducing the advent of ‘creaming’ accounts at the agency collection level.
Charter Mercantile continues to look for ways to improve their analytical, telephony and computer technology in order to reduce costs and increase collection effectiveness. We endeavour to focus our resources on accounts with a greater likelihood of payment, which delivers higher levels of client and consumer satisfaction.
Our team are highly experienced in dealing with debtor resistance and we have proven strategies and collection techniques to encourage voluntary payment, in full compliance with client policies and applicable legislative requirements.